RenTruck

Help
Center

Find answers to common questions about using the RenTruck Operations Portal.

Getting Started

Service Requests

Billing & Payments

Technical Support

Video Guides

Short narrated walkthroughs per role. Same steps on phone and computer.

Registration to payment proof, narrated step by step in Tagalog.

Approvals, assignments, billing, and reports.

Assignments, hardware requests, and progress billing.

Assignments, schedule warnings, and unit status on site.

Registration, verification, and account setup

Visit the login page and click 'Register as a client'. Fill out the registration form with your personal and business details, upload the required documents, and submit. Our team reviews applications within 24 hours.
You need a valid Government ID (front and back) and at least one supporting document such as a Business Permit, Proof of Address, or Purchase Order.
Account verification is typically completed within one business day. You'll receive a notification once your account has been approved.

Submitting and tracking service requests

Once verified, go to your client dashboard and click 'New Request'. Select your service type, fill in the site details, schedule, and any special instructions, then submit.
Yes, requests in PENDING or APPROVED status can be cancelled from your 'My Requests' page. You'll need to provide a reason for cancellation.
Active deployments appear on your dashboard with real-time status updates. You'll see the assigned unit, driver, and location information.
They send you a counter-proposal with a written reason instead of changing your date on their own. You accept it or decline it with your own reason, and the job cannot be started while the schedule is unsettled. Your original request and every round of the conversation stay on the request record.
No. The window you requested is stored separately and is never overwritten. Any different window arrives as a proposal you have to approve, and the full history of who proposed what is visible on the request.

Invoices, payment methods, and billing history

Once your service is completed, our admin team generates an invoice. You can view all invoices, including outstanding balances and payment history, from your client dashboard.
We accept Cash, GCash, Maya, Cheque, and Online Banking. Payment details are included on each invoice.
Yes, every invoice can be printed or downloaded as a PDF directly from the billing section.
Yes. Every export offers three formats: Excel (.xlsx) for spreadsheets, CSV (.csv) which opens in Google Sheets, Numbers, Word, LibreOffice and even Notepad, and PDF (.pdf) for printing and sharing on any device. Use the Export button on the Reports and Hardware Inventory pages to choose.

Portal access, troubleshooting, and contact

Click 'Forgot password?' on the login page. Enter your registered email address and we'll send you a reset link.
Use the Contact form or call (042) 373 4300 during business hours (Monday to Saturday, 7 AM to 5 PM).
Try clearing your browser cache or using a different browser. If the issue persists, contact our support team.

Can't find what you're looking for? Contact our support team directly.